SAP HCM Functional Consultant

Job Purpose

1. Customizes the system, documents settings, and provides guidelines. They ensure training, system performance, and support SAP HCM/SuccessFactors design and enhancements. Gather requirements, configure, test, and implement changes, with integration knowledge. Key Accountability Areas
2. Incident Management:
3. Primary responsibility will be to manage and resolve incidents related to the SAP Payroll/Time, SuccessFactors EC ensuring minimal disruptions to HR processes.
4. Receive, assess, and prioritize incident tickets related to SAP Payroll & Time, SuccessFactors modules such as Employee Central.
5. Investigate and diagnose technical issues, functional problems, and data discrepancies reported by end-users.
6. Develop and implement solutions to resolve incidents efficiently and effectively, ensuring minimal downtime.

Business Process Enhancement:

1. Facilitate the support of SAP HCM / SuccessFactors modules to enhance the client business functionality and overall performance, while maintaining a high degree of customer satisfaction.
2. Customize the respective business area and making sure the system reacts in the manner according to the constraints of the requested use case.
3. Prepare test scripts for testing the configured scenarios; include Unit testing, System Integration Testing, and Performance Testing, User Acceptance Testing, Regression Testing, or any client specific software testing.
4. Provide support for critical incidents for smooth business continuity.