Your tasks

1. You strengthen our international team, especially in HR Systems, more specific, in SAP HCM & Success Factors platforms.
2. You support our HR Keyusers and HR Business Solutions Experts colleagues.
3. You prioritize, analyze, document and process incoming error tickets.
4. Your activities also include close cooperation with the specialist departments and the internal and external development departments.
5. If necessary, you train the local support departments with specially created training sessions.
6. Continuous optimization of the support processes and operation is one of the focus on your day- to- day.
7. You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
8. You are the service contact person for application support

You profile

1. Desired University degree in Information Technology or similar
2. You have already professional experience in Support tasks or IT projects
3. Ideally you have experience handling Support Ticketing Systems
4. Knowledge in SAP HCM is nice to have
5. Fluent English and German
6. It motivates you when you familiarize yourself with new topics
7. You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
8. You enjoy working in an international team
9. You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
10. Knowledge in ITIL is a plus.