Job Responsibilities

1. Administration and Maintenance: Manage and maintain SAP SuccessFactors modules such as Employee Central (EC), Identity Authentication Services (IAS), Recruiting Management (RCM), Performance and Goal Management (PMGM), Compensation (COMP), and Learning Management System (LMS);
2. System Configuration: Conduct basic configuration, upgrades, and testing of SAP SF modules, including launching regular cycles for PMGM and COMP;
3. Permissions Management: Provide support in managing system permissions, ensuring compliance with HR processes;
4. User Support: Resolve incidents, manage open tickets, and troubleshoot issues in direct collaboration with HR end users;
5. Project Management: Lead small projects and participate in larger initiatives as part of the technical team;
6. System & Process Improvements: Work closely with HR process owners to identify opportunities for system improvements and process development;
7. Request Management: Manage and coordinate system requests, ensuring timely delivery of system enhancements and configurations;
8. Report Writing and Support: Create, maintain, and support a variety of reports to assist HR teams in their daily operations;
9. Stakeholder Collaboration: Directly collaborate with HR Directors, HR Managers, and HR process owners to address system needs and ensure alignment with HR strategies.

Job Requirements

Professional Skills And Required Qualifications

1. SAP SuccessFactors certification in Employee Central (EC) and one additional module (preferably LMS, PMGM, or COMP);
2. Proven experience in administering and configuring SAP SuccessFactors modules (EC, IAS, RCM, PMGM, COMP, LMS);
3. Strong understanding of HR processes and the ability to translate business needs into technical requirements;
4. Experience in incident management, troubleshooting, and user support;
5. Familiarity with managing permissions and security settings within SAP SF;
6. Excellent project management skills, with the ability to manage multiple priorities and projects;
7. Strong problem-solving skills and attention to detail;
8. Proficiency in report writing and data analysis within SAP SuccessFactors;
9. Ability to work effectively with cross-functional teams and stakeholders.

Nice to have

1. Experience in working with global HR teams;
2. Strong communication skills and ability to work in a fast-paced environment;
3. Familiarity with continuous process improvement techniques and methodologies.