Location: Europe(100% remote)

Duration : 6 months renewable

Description:

We are seeking dedicated and skilled SuccessFactors Application Management Specialists to join our dynamic team. In this role, you will be responsible for managing and supporting our SuccessFactors applications, ensuring its optimal performance and alignment with business needs. You will work closely with the functional team based in Europe to prioritize and implement changes, leveraging agile methodologies to drive continuous improvement.

Key Responsibilities:

1. Support Ticketing: End-to-End Case Management: Oversee the entire process from case intake to resolution, prioritizing and managing escalations for Dedicated Partners/Distributors, ensuring timely and effective solutions to user issues
2. Evolution Management: Evaluate and implement change requests, collaborating with IT HR Functional Support to ensure alignment with business objectives and compliance with technical requirements.
3. Project Management: Engage in SuccessFactors projects, focusing on the design and implementation phases to ensure successful delivery within defined scope and timelines.
4. Agile Methodology: Utilize agile methodologies, including user story creation, to plan and implement changes effectively. Collaborate with cross-functional teams to ensure user stories are well-defined and prioritized.
5. Release Management: Coordinate monthly releases, defining the budget of days or points required for implementation. Ensure releases are delivered on time and meet quality standards.
6. Backlog Prioritization: Collaborate with functional support teams to prioritize the backlog based on legal changes, corrective maintenance, interface modifications, and evolutions.
7. Collaboration: Cultivate a collaborative atmosphere by partnering closely with IT HR stakeholders to comprehend their needs and deliver tailored solutions that propel business success.