Why we're hiring: We are looking for a Workday HCM Consultant with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.

Reporting to the Workday Services HCM Product Manager, the purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations.

This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.

What you'll be doing:

1. Manage complex change requests, establish the underlying problem, propose options and fully document the solution
2. Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business
3. Support global merger activities and deployments
4. Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times
5. Provide guidance to our team of analysts when troubleshooting complex issues
6. Professionally manage escalations should they occur and communicating with senior stakeholders
7. Provide functional expertise and guidance to our People Teams
8. Accountable for maintaining up-to-date process documentation
9. Safeguard global standards and principles against competing requests and priorities
10. Participate in testing activities as required
11. Proactively identify opportunities to extend and improve our Workday usage
12. Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends

Who you'll be working with: The Workday HCM Consultant will report to the Workday HCM Product Manager and will liaise with the global Workday Services team.

What you'll need:

1. Five years’ Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation
2. Ability to identify opportunities to extend Workday usage to meet business requirements
3. able to challenge stakeholders to fully understand a requirement
4. Take ownership of queries and successfully resolve
5. Experience of using ServiceNow or similar service management software
6. Effective team player and experience of working with others to achieve a common goal
7. Excellent organisational skills, attention to detail and confident communicator across all mediums
8. Ability to deliver to deadlines and prioritise effectively
9. Experience of improving ways of working and processes
10. Knowledge and experience of cross functional working on both HR and finance processes an advantage