Your key responsibilities include ensuring the functionality and quality of assigned modules in SuccessFactors. You will focus on Recruitment, Recruitment Marketing, and Onboarding modules, and there is also the possibility to gain experience in other parts of the system, such as Employee Central, PMGM, LMS, Compensation, and Integrations (CPI).

You will actively participate in service delivery through various channels like ticketing systems, email, telephone, chat, and provide onboarding and support to end users and partners.

As a pivotal member of our team, you will serve as the 2nd level point of contact for SuccessFactors system needs, and you will resolve issues with HR Admins based in different countries worldwide. This role also includes providing support to HR teams regarding large data modifications, both business as usual and ad hoc mass data uploads.

In addition, you will manage global HR reporting requests and global process-related reporting. You will develop reports and support local and global KPI processes.

Your expertise will be crucial in recommending, configuring, or supporting new SuccessFactors features, system updates, and user testing. You will gather HR data and process information from multiple sources, consolidate, and analyse it.

Furthermore, you will document old and new processes and workflows and prepare training materials for Admins and Employees.

About You

Education: Bachelor’s Degree

Experience: To excel in this role, you should have 2-3 years of Admin experience in Recruitment and preferably in Onboarding 2.0 in SuccessFactors. We are looking for individuals with extreme attention to detail, excellent analytical and problem-solving skills, advanced MS Excel skills, and outstanding interpersonal, collaboration, and client service skills. You should be self-motivated, proactive, and willing to learn, with a strong sense of accountability. Comfort working with cross-border teams in a virtual environment is essential.

Languages: Fluency in Business English is required.