We are actively seeking a Support Engineer, SAP HCM. This is a remote position and can be based anywhere in Brazil.

Essential Duties And Responsibilities

1. Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
2. Provide remote-based functional support & training for multiple SAP HCM and Payroll modules.
3. Knowledge of related to Mexican localization tax and regulatory requirements, e.g. CFDI, ISR, IMSS, ISN, etc.
4. Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
5. Support client customizations, sharing implementation and best practices advice
6. Develop application break fixes for critical product defects
7. Create scripts to identify, analyze and correct data issues
8. Manage one or more key assigned accounts as a technical/functional advisor
9. Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
10. Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours.
11. Collaborate with team members in a virtual team environment to extend field experience to different client situations
12. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Experience

1. 5+ years of relevant SAP experience particularly with all aspects of SAP HCM/Payroll
2. The well-qualified candidate will have at least 5 years of “hands-on” implementation experience and familiar with Mexico's localization tax and regulatory requirements, e.g., CFDI, ISR, IMSS, SUA, IDSE, etc.
3. 10+ years direct support of application end-users in a corporate environment
4. Good working knowledge and understanding of supporting business processes
5. Analytical, logical problem resolution skills
6. SAP certification(s) preferred
7. Knowledge of localizations: architecture, implementation, and key functionality
8. Expertise with SAP ECC, including configuration and administration of the application
9. Knowledge of maintenance/patching mechanics and SAP architecture
10. Demonstrable history solving complex problems across multiple modules

Skills

1. Superb trouble-shooting skills and tenacity in problem solving
2. Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
3. Knowledge of key application functionality, tables and relationships
4. Knowledge of SAP customization/extension methodologies
5. Excellent interpersonal, presentation and communication skills – verbal & written
6. Attention to detail and the ability to learn quickly
7. Skills
   SAP Payroll Specifics: Brazil
   Core HR: Employee Central
   Languages: Portuguese
   Languages: English
   SAP HCM: HCM