The position:

In this position you will have the chance to delve into an exciting role with three important pillars: HR systems support and business analysis, master data management and projects. Below the tasks and responsibilities:

1. Provide Tier 2 support to local Key Users for our SAP SuccessFactors system, resolving issues and answering questions. If Tier 3 support will be needed, you will need to forward the case to our support team (external partner).
2. Monitor, triage, and resolve HR system support tickets efficiently and effectively.
3. Analyse HR business processes to identify areas for improvement and increased efficiency.
4. Assist in user acceptance testing (UAT) for system upgrades, enhancements, and new implementations.
5. Document procedures and create knowledge resources (e.g., FAQs, user guides) to empower Key Users and promote self-service.
6. Design, implement, or adjust existing reporting or dashboards using People Analytics Stories
7. Manage HR master data within SAP SuccessFactors, ensuring compliance with established governance policies.
8. Oversee data entry processes and conduct regular audits to maintain data accuracy, completeness, and consistency.
9. Collaborate with cross-functional teams (e.g., IT, Payroll, HR Operations) to ensure seamless data integration across systems.
10. Be involved in new projects and upgrades.

About You

We’re looking for an organized and proactive HR Officer with the following qualifications and attributes:

1. Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.
2. At least 2 years of experience working with HR systems, preferably SAP SuccessFactors.
3. Excellent written and verbal communication skills in English are required.
4. Understanding of HR processes and data.
5. Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
6. Proactive, eager to learn, strong analytical and problem-solving skills.
7. Experience in SAP modules like PMGM, recruitment or specially in Employee Central will be considered as a plus.
8. Prior experience with SAP SuccessFactors modules (e.g., Employee Central, Recruiting, Onboarding, Performance & Goals) – is a plus!
9. Experience with reporting and data analytics tools.
10. Excellent written and verbal communication skills in English are required.