Responsibilities

1. Support clients in defining relevant business processes. Provide business consulting support to customers
2. Document and track customer product enhancement requests and discovered bugs
3. Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams
4. Regularly reporting progress and issues to client on both a formal and informal basis
5. Identifying any risks and proposing solutions
6. Document business requirements and procedures
7. Analyze business requirements and develop effective configuration solutions

Education and experience

1. Minimum 2 years of experience in IT industry, experience in SAP HR or similar
2. Knowledge in any of SuccessFactors modules (preferrably EC and/or Time Tracking)
3. Ideally SuccessFactors certified
4. Bachelor's degree in related field from a four-year college or an equivalent university degree
5. Stakeholder management experience and expertise
6. Experience having worked as part of a virtual team

Language skills

1. English and Spanish fluent is mandatory
2. German and/or French is an advantage