Primary responsibilities of this role include delivering various services. To be successful, this requires:

1. Conducting research to ensure understanding of customer questions and related Workday concepts.
2. Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
3. Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
4. Clearly and effectively communicating responses and value to customers.
5. Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
6. Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
7. Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
8. Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
9. Keeping up to date with industry practices and the ability to engage with our customers on those topics.
10. Helping drive the creation of new programs to drive customer feature adoption.
11. In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other advisory services, such as:
12. Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
13. Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
14. Provide one-on-one customer configuration designs
15. Deployments including full deployment of Workday features
16. Ability to travel up to 20%

About You Basic Qualifications

1. 5+ years of IT implementation experience
2. 5+ years of experience with Payroll Absence or Time Tracking systems , including but not limited to PeopleSoft, SAP and/or Oracle.
3. 2+ years of software consulting experience.
4. Additional Qualifications:
5. Workday Certification, or ability to certify in, at least one of the following, Workday Payroll, Absence or Time Tracking.
6. Ability to gain a thorough understanding of Workday concepts as new features are released
7. Ability to distill complex concepts into understandable presentations for our customers
8. Ability to multitask and work on multiple engagements and deliverables simultaneously
9. Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
10. Excellent verbal and written communication skills
11. Bachelor’s degree or relevant work experience required