Essential Duties & Responsibilities

1. Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
2. Work closely with customers on a daily basis to understand their needs, support business change and deliver consistently high-quality customer experience.
3. Provide remote-based functional support & training for your specialist SAP modules.
4. Support client customizations, sharing implementation and best practices advice.
5. Develop application break fixes for critical product defects.
6. Create scripts to identify, analyze and correct data issues.
7. Manage one or more key assigned accounts as a technical/functional advisor.
8. Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
9. Be a proactive contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
10. Collaborate with team members in a virtual team environment to extend field experience to different client situations.
11. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Additional Duties & Responsibilities

1. Other job-related duties and responsibilities may be assigned from time to time.

Experience

1. 10+ years relevant Functional SAP experience particularly with SAP HCM PY Brazil Folha de Pagamento.
2. 10+ years’ experience in integration development in SAP HCM and SuccessFactors.
3. 10+ years relevant Functional SAP experience particularly with SAP HCM Brazil Time.
4. Skills in SAP HCM and SuccessFactors Integration Troubleshooting.
5. Solid foundational knowledge of HR Talent Management processes.
6. Experience in SuccessFactors data models, APIs and integration tools.
7. Skills in client-facing Support.
8. A track record of successful roles in several SAP implementation or upgrade projects.
9. Deep working knowledge and understanding of supporting business processes.
10. Analytical, logical problem resolution skills.
11. SAP certification(s) preferred.
12. Knowledge of localizations: architecture, implementation, and key functionality.
13. Expertise with S/4 Hana including full life-cycle implementation experience, configuration, and administration of the application.
14. Knowledge of maintenance/patching mechanics and SAP architecture.
15. Demonstrable history solving complex problems across multiple modules.

Skills

1. Must be able to speak, read and write English fluently.
2. Speaking, read, and write another language fluently is desirable.
3. Skills
   SAP Payroll Specifics: Brazil
   Core HR: Time Management
   Talent Management: Talent Management
   Integrations & Platform Tools: ABAP
   Integrations & Platform Tools: SuccessFactors
   Languages: Portuguese
   Languages: Spanish
   Languages: English
   SAP HCM: HCM